Privacy Policy

Welcome to Snack Video

The summary below is to help you navigate the Policy and it is not a substitute for reading everything.

SUMMARY

What information do we need to provide the Service?

If you register an account to use the Service then we will need some information from you to set this up. If you choose to set up your profile using a social media account, we also collect information, including contact details, from that social media account. If you choose, you can provide certain other information to personalise your experience and enable Service features, or participate in the Service. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns.

How will we use your information?

We use your information to provide the many functions and services that comprise the Service. We also use your information for account verification, security purposes and to support and improve the Service.

Who do we share your information with?

We use some third parties to help us deliver the best possible experience (e.g., payment processing, analytics). When we use a third party, we only do this to process or store your information for the purposes described in this Policy. We also have affiliates around the world who help us deliver the Service and we may be required by a court or legal obligation to disclose certain information in some circumstances.

Where do we process your information?

Our servers are located in India. Our support, engineering and other teams are located in our offices around the world. 

How long do we keep hold of your information?

We generally retain your information for the period during which you maintain an account for the Service, after which time your data is deleted (as further described in this Policy), unless otherwise required by applicable laws.

How can I exercise my rights over my information?

Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data.

How to get in touch with us

If you have any questions about anything in this Policy, or want to exercise any rights you may have, please contact us at support-feedback@snackvideo.com.

How will we notify you of changes?

Changes to this Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Policy.

 

HOW WE PROCESS YOUR PERSONAL INFORMATION

Joyo Technology Pte. Ltd. (the "Company", “we,” “us” or “our”) values your privacy. This Privacy Policy (“Policy”) describes how we process personal information when you use the applications and/or services that together form part of Snack Video  (the “Service”).

By using the Service, you acknowledge and accept that your personal information will be processed in accordance with this Policy. You expressly acknowledge and consent to us processing the personal information that you provide to us for the purposes outlined in and otherwise in accordance with this Policy.

Where you have provided your consent, you may withdraw your consent at any time by sending us a request withdrawing your consent, as described below. If you withdraw your consent, we may however retain or process your information to the extent such processing is required to comply with applicable law.

I.      PERSONAL INFORMATION WE COLLECT

This section describes the different types of personal information we collect from you.

  1. Account Information: We will collect the personal information you provide to us when you register for an account (username, date of birth, gender, account ID, password, email address, telephone number, profile image, and your photograph or profile video).
  2. Social Media Information: If you choose to log in using your social media account (Facebook, Google), then we will collect certain personal information to set up your account (your username and your profile picture). Certain information is shared with your selected social network to ensure authorized use and access to your social media account (account ID, access token and referring URL).
  3. Friends List: You can seek to connect with other users on the Service (or invite your friends to join you on the Service). You can choose to import or make available access to your contact list of social media friends list for this purpose.
  4. Content: We will process the content you upload or share on the Service, including your preferences, photographs, video, audio, comments, messages, and music. You choose what is displayed in your content.
  5. Technical Information: We will process your device model, OS type and version, network type, device ID, and screen resolution  for the purpose of ensuring the integrity and operation of the Service, and to fix bugs or problems that arise.
  6. Security & Analytics Data: We will process your IP address, content you have viewed on the Service, carrier name, time zone, and app/OS version, your interactions with content, content viewed, errors encountered, content liked/followed, followers, likes, comments and responses to better provide the Service to you, to promote your content and identify opportunities to grow your profile on the Service.
  7. Location Data: When you publish the short videos, you may be able to include your location information (using IP address or GPS).

We have no access to the personal information collected by third party services except to the extent you connect with that third party service as party of the Service, and in any event only to the extent provided in this Policy.

II.    COOKIES

We use cookies and other similar technologies to distinguish you from other users of our Service. This helps us to provide you with a better experience when you use the Service and allows us to improve it. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device (the “Cookie”).

Cookies can be used to collect information about your use of the Service during your current session and over time, your operating system and browser type, your internet service provider, your domain name and IP address, and the link that you use to leave our Service.

We use the following Cookies:

  1. Strictly Necessary Cookies. These are Cookies that are required for the operation of the Service. They include, for example, Cookies that enable you to log into secure areas of the Service.
  2. Functionality Cookies. These Cookies are used to recognise you when you return to the Service. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).
  3. Social Media Cookies. These Cookies allow you to create an account on the Service by using your existing log-in for other services (for example, for  Facebook, Instagram, and/or Google).
  4. Targeting Cookies. These Cookies record your visit to the Service, the pages you have visited and the links you have followed. We will use this information to make the Service more relevant to your interests.
  5. Analytics Cookies. Analytics Cookies are statistical audience measuring systems that we use for the Service to help us measure which web pages you click on and how you use the Service.

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of the Service.

Most devices (in the case of mobile applications) and browsers (in the case of web apps and pages) allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. You can use the “Help” option in your browser for more details.

If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

III.   WHERE WE PROCESS YOUR PERSONAL INFORMATION

No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Policy. Our servers for the Service are located in India. Our affiliates in other jurisdictions, may have limited access to servers to perform routine maintenance and support functions for the Service. Our affiliates are party to a data transfer agreement that imposes strict obligations on the protection of your personal information, irrespective of the location of your personal information.

By accepting this Policy, you expressly acknowledge and consent to the transfer of your information to other jurisdictions to the extent permitted by applicable law.

IV.   HOW LONG WE RETAIN YOUR PERSONAL INFORMATION FOR

We do not keep your data for longer than is necessary unless we are required to do so under applicable law.  We will use your personal information only for so long as is necessary:

(i) to achieve the purposes as set out in this Policy;

(ii) as required by applicable laws and regulations;

(iii) to retain such information in accordance with retention requirements under applicable law or preserve our legal rights (taking into account statute of limitations under applicable law); or

(iv) to conduct a defense in relation to disputes, whether potential or actual.

V.   PROTECTION OF YOUR PERSONAL INFORMATION

We will take appropriate technical and organizational measures to help protect and secure your personal information. We endeavor to protect the safety of your personal information, for example, by using encryption techniques designed to protect the safety of your personal information.

We have a special system and procedure to restrict access to personal information, including by strictly limiting the personnel who can access personal information, and those who have such access are subject to obligations requiring them to maintain confidentiality with respect to personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted to our services; therefore we do not assume any responsibility for any transmission of your information which you do at your own risk.

VI.   HOW WE USE YOUR PERSONAL INFORMATION

We may use your information for any of the following purposes:

VII.   INFORMATION WE MAY DISCLOSE OR TRANSFER TO A THIRD PARTY

We will not share or transfer any of your personal information to any third parties except as explicitly provided in this Policy or where we have your consent to do so. We will only share your information with third parties in the following circumstances:

VIII.   YOUR RIGHTS

You have certain legal rights to your personal information (which may include access, correction, deletion or other rights). You can contact us at any time via in-app access for feedback or complaints or through email (support-feedback@snackvideo.com). We will verify your identity before we disclose or make any changes to your personal information.

Once you have completed your account registration, you can review, modify, and delete the personal information you submit to us within your account. You can browse, modify, and delete your own personal information at any time, but you may not be able to modify certain initial registration information and verification information provided at the time of registration for security and identification.

IX.   CHANGES TO THE POLICY

We may revise this Policy at any time. To the extent required by applicable laws, we will notify you of changes to this Policy, which may include a notice on the website for our Service or within the app when you next log-in.

X.   PROTECTION OF CHILDREN

Children must not use the Service for any purpose. By children, we mean users under the age of 18 years old; or in the case of a country where the minimum age for processing personal information differs, such different age (“Minimum Age”). If you learn that your child has registered for the Service and they are under the Minimum Age, you may alert us at support-feedback@snackvideo.com. We will promptly verify, take steps to remove such child’s personal information from the Service and terminate the account.

XI.   CONTACT US

If you have any complaints, grievances, suggestions or other questions, please contact us via in-app access for feedback, or direct your complaints to our grievance officer through email at support-feedback@snackvideo.com.

To the extent you are exercising any of your rights under applicable law, we will respond as soon as possible and in any event in accordance with the timeframe permitted under applicable law. We may seek certain information from you in order to verify your identity.